Privacy Policy
We are committed to protecting our customers’ privacy, and we do our best to be transparent about the information we collect from website users. Please review this policy for your peace of mind.
1. Information Requests
If you would like to view the information (if any) that we hold on you, please email sales@acumen-promotions.co.uk. We aim to respond to information requests within 1 month of receipt. Any inaccuracies you report to us will be rectified as quickly as possible, and we will usually be happy to delete your personal information upon request (except in special circumstances).
2. Your Information & How We Use It
If you place an order via the Acumen Promotions Ltd website, you will be required to input the following information:
- Your email address
- Your first name and surname
- Your billing address
- Your delivery address
You may also provide us with additional information if you wish – for example, you will have the option to input the name of your company if you are ordering on behalf of a business.
All of the details you enter during the purchasing process are collected for the sole purpose of processing and dispatching your order. Additionally, we may contact you after your products have been delivered to ask you to review your experience. You will not be added to any mailing lists without your permission, and we will not send you any correspondence that is not related to your Acumen Promotions Ltd order.
If you choose to contact us using the enquiry form on our website, we will collect the following information:
- Your name
- Your email address
- Your telephone number
- Your address (optional)
- Any other information you choose to supply in the body of your message
This information is collected for the sole purpose of processing and responding to your enquiry. Again, you will not be added to any mailing lists without your permission, and we will not send you any correspondence that is unrelated to your enquiry.
We try to ensure that all personal information we hold is accurate and up to date. We hold this information securely and in accordance with the relevant laws, including the General Data Protection Regulation (GDPR).
3. Artwork & Branding
If you place an order via the Acumen Promotions Ltd website, you may have the option to add artwork / branding to the garments you are purchasing.
Any images / designs you submit to Acumen Promotions Ltd – either via email or the uploader tool on our website – will be kept private and not shared with any unaffiliated third parties. We will never use your artwork / branding for any purpose other than the fulfilment of your order.
4. Payment Details
This website uses Sage Pay to process online payments securely. Your card details are never stored by Acumen Promotions Ltd, and all details are transferred using SSL encryption.
5. Google Analytics
Like many website owners, we use Google Analytics to anonymously monitor traffic and user behaviour on our website. This tool does not collect any personally identifiable information. However, if you do not want to be included in our Analytics data, you can opt out of Google Analytics using this browser add-on.
6. Cookies Policy
This website uses cookies to improve your online experience. Click here to view our cookies policy.
7. Fraud Prevention
We take the risk of internet fraud very seriously. If we believe that an order has been placed fraudulently or that our website has been abused in any way, we reserve the right to share information with third party fraud prevention companies (including banks) and the police.
If you have any questions about our privacy policy, please email sales@acumen-promotions.co.uk.
Acumen Promotions Ltd Cookies Policy
Welcome to our policy on cookies, please read the following information on cookies carefully as your continued use of this website means that you agree with our use of cookies.
By visiting this website with your browser set to accept cookies we reasonably assume that you want to use our website and the functionality offered through our website; and that you consent to our use of cookies, as described in this policy. If you have visited this website with cookies disabled then some of the functionality of this website may not work as intended.
The information below describes how we use cookies and also provides you with the information required to modify your browser settings to control your browsers use of cookies.
What are browser cookies?
They are very small text files that are created by a website through a browser on your computer. They are used to help you navigate a website, identify preferences and perform specific functions, for example, you input a room’s dimensions into a text box on a website and the website then automatically calculates the materials required for each product page that you visit on that website.
Most websites these days use cookies to enhance the usability of the site and to make navigating a website easier and more intuitive, so disabling cookies may prevent you from using certain websites, or from using certain functions within a website.
When you use a browser to load a website that uses cookies, if the browser settings enable the use of cookies, it will allow the website to send a small text file, or cookie, to your computer’s hard drive. When you visit subsequent pages on the website it may use the information inside the cookie to provide certain functionality. When you revisit the website it may again request that cookie to further assist functionality within that website e.g. automatically remember the product you last looked at.
How we use Browser Cookies
We use cookies on this website for the following purposes:
- Anonymously tracking page visits, hits, search terms, visitor locations etc. for statistical purposes, which help us to improve our services. We use Google Analytics to provide us with information about use of the website, examples of this statistical information would be how many visitors from United Kingdom we have had, how many visitors used Internet Explorer as a browser, how many pages were visited today, what words visitors search for to find our website etc.
- Improving security on the website to prevent fraudulent activity and protect your personal information
- Identifying visitors for login purposes. This ensure that you stay logged in on each page you visit, allows your browser to remember your login credentials, allows us to make recommendations based on your preferences or settings
- Storing an anonymous reference to your shopping basket
- Storing an anonymous reference to information you enter into the website e.g. to track popular search terms
Cookie control via your browser
If you want to control the use of cookies via your browser then we recommend that you use the help menu within the browser of your choice. Obviously there are many browsers available on a variety of devices, so it is difficult to provide you with precise instructions, but if you seek out the help menu and search for ‘cookie’ you should find the appropriate guidance for your browser.
Related Information
If you are looking for our website terms and conditions please see our Terms page.
